Brooks & Associates Client Testimonials
“I can’t say enough about how flawlessly the entire process of selling my property thru Brooks and Associates was. My property received a bid I accepted within 1 week and closed earlier than I expected too. I give Heidi and the rest of her team 5 stars for the professional way they treated my me and how quickly they were able to unload my property for a great price. I highly recommend using Brooks and Associates for your real estate needs. They work hard and get the job done. Bottom line.”
-Dave on 9/13/2012
“Thanks for all the hard work on my short sale in the MGM tower 2. Your team did a great job closing my 1 bedroom unit 5 days before it would go back to the bank. I know the market in MGM is a very tough place to sell, and you got a price that my lender would agree to, actually $2,000 more than what their minimum demand requirement to close the deal.”
-Scott Mednick, Tower 2 Short Sale Seller
“Jim and his team really made this purchase easy. It was one of the smoothest real estate transactions I’ve ever been involved in. I know things like that don’t happen by accident.”
- Bob Neil, Tower 3 One Bedroom Buyer
“We are very pleased with the way our 1 bedroom sale was handled by the entire Jim Brooks staff. Every contact was professional with all our questions answered in a timely & honest manner. We had a beautiful 1 bedroom in Tower 3 & knowing how the market is with this economy we are grateful the unit was sold in less then two weeks. Should the future bring us back to Signature we would certainly call on the High Rise Specialist, Jim Brooks.”
-Gary and Joan Buhrman, Tower 3, 1 Bedroom Seller
“I found Jim Brooks and his team to be very professional, very caring and highly responsive to my needs during the entire real estate transaction. I would not hesitate to do business with them again.”
-Tower 1 Studio Buyer
“Jim Brooks and his team are very professional. They handled my short sale from A-Z. I just sat back and let them handle the whole process. I would highly recommend.”
-Jason M., Tower 1 Successful Short Sale Seller
“Jim & Emily both did a great job on our transaction. It went really smooth and they were very quick to respond to our emails. I was very anxious because I didn’t live in Vegas but they proved to be very reliable and professional and on top of things. I would highly recommend them to anyone who needs to get a short sale done.”
-Vivian, Tower 2 Successful Short Sale Seller
“I wanted to truly thank you and your team, in particular Emily Armstrong & Keith Moon for the sale of my Signature Unit in Tower C. Your team was absolutely amazing in working out one challenge after another both with the buyer and bank. Emily & yourself kept me informed every step of the way and Keith absolutely cleared one large hurdle after another with the bank to get my short sale approved (at 326K less than my mortgage amount). I have to admit I was very nervous of the short sale not going through because of all the challenges but your skilled team made it happen. I appreciate this and your team’s total honesty and integrity throughout the whole difficult process. Your team really helped in a time of need for me. Thank you again for all your help. You and your team are true Pro’s in every sense of the word!”
-Tower 3, Successful Short Sale Seller
“I am a realtor in Los Angles and was impressed with Jims professional team and commitment. I have also made referrals to other realtors who are looking for a professional team in Las Vegas. The team is responsive, clear, professional and also nice! Thank you for making the short sale process something manageable which few agents/brokers currently have a handle on.”
-A.M from Los Angeles, Keller Williams Realty, Westside
“I just wanted to thank you again for your endless help in selling our two penthouse units at the Signature @ MGM Grand. You were always there to help and always had the pulse of the market as it has changed. Through the listing, sales and closing process, you were on top of what needed to be done. Again our thanks.”
-Tom & Anneka R, Successful Tower 1 Sellers
“You are my “miracle workers!” The short sale of our MGM studio unit went smoothly, in spite of our not having missed a mortgage payment. Your patient guidance in getting all the paperwork in made such a difference–what seemed insurmountable became very doable. Throughout the process, you were quick to respond to my many emails, and ready to do whatever it took to see this through. When we got the initial refusal from the lender we thought we’d lost, but you found out what was needed and got it right to them. And when the buyer made waves you somehow smoothed out the problems. You are all remarkable! God bless you all with health, happiness and continued success.”
-Ruth, Successful Tower 2 Short Sale Seller
“I would like to thank the Jim Brooks Team (Emily and Heidi) for a great job. What I thought would be a painful experience turned out to be painless. They took care of everything and then some. Very professional in every aspect and answered all my questions immediately. I would highly recommend them!”
-Tower 3 Successful Short Sale Seller
“I would like to thank you and your staff for the incredible job on the sale of both of my units. It was most impressive that you were able to close on these units as they are connected units, were both distressed sales and had major time constraints. Furthermore, Emily was very helpful throughout the process and always addressed my concerns via phone/email immediately. I would gladly recommend you to anyone that could utilize your team’s services or act as a reference for any new potential clients.”
- Tower 2 Successful Short Sale Seller
“Thank you so much for getting our unit sold. We can not say enough good things about you and your team. I understand how difficult it is to get a short sale closed, but you made it so easy on us. Your team was very responsive and professional which was really appreciated, and it is amazing how quickly you got this closed.
- Very happy ex- 2 bedroom Tower 1 Owners
“I just wanted to take a moment to thank you for your help in the short sale of my Signature unit at the MGM Grand. Having been a real estate Broker in California for over 20 years, I have dealt with virtually thousands of Real Estate “Professionals”. While I have helped others in similar situations over the years, I had never been so personally affected by the economy and never dreamed I would be a principal in a short sale. In owning over 50 properties in the last 30 years, I have never once been late on a payment and had virtually perfect credit. Needless to say, this has been a very emotionally difficult time for me. Jim, you and your staff, Emily, Debbie and the rest, were helpful, thoughtful, timely, caring and the most professional group of people I have had the pleasure to deal with in any circumstance. You guys made a difficult situation, about as painless as one could hope for. Again, thank you Jim, especially you, for always being there and never being too busy to get back to me. You and your staff are the true professionals.
- Successful Tower 2 Short Sale Seller
“Short sales can be a very emotional ordeal, after all, this means you are losing your home, your dreams, your equity, your credit, and tens of thousands of dollars. Jim Brooks and his amazing Short Sale team made the process smooth and palatable. I really appreciated the care and consideration they gave me. Heidi Williams was my consistent contact person, and she answered every question I had (and I had lots of them!) in a very timely manner. I was treated with respect throughout the sale. They clearly have the knowledge of the market and of short sales, and I am certainly recommending them.”
- Former Studio Owner, San Diego, CA
“Jim and his team worked with us for nearly a year to negotiate a successful short sale of our unit in Tower One of the MGM. They kept us informed throughout the process and allowed us to get out from a bad investment. Thanks for your help.”
- Tower 1 Successful Short Sale Seller
“I am very pleased at the job both you and your company did to help us out of this mess and execute the short sale for us with Chase Home Finance. Your tenacity is what made this sale happen and we very much appreciate it. Your group was very professional throughout this tedious process. Once again I want to sincerely thank all of you for your effort and going the extra mile. I would recommend you to anyone.”
- Successful Tower 2 Short Sale Seller
“Working with Brooks and Associates was an absolute breeze. Putting your house up for a short sale can be unnerving, to say the least. Heidi was there for me every step of the way. Even when there was no information to be told, she would send me an email – just to let me know that my case was being worked on and that I haven’t been forgotten. Every time I had a question, she had an answer immediately. What else can you ask for? I have already referred two friends to their service…do you need more proof than that?”
- Successful Single Family Short Sale Seller
“Thank you for all the quick responses of my purchase of MGM Signature unit! Even though I could not get the 2 short-sale units and have not seen the regular-sale property at all, I got the contract signed within 2 days. And all my friends, Anthony, Jeff, Rodney, and Cecilia, they are all very happy with your services. I will definitely recommend you to all my other friends in the future. Thanks again!
- Gary, MGM Signature Buyer
“We recently closed on a short sale at the MGM Grand Signature Towers, this thing was far from “short”, it took almost 12 months. This market environment is crazy and can be very frustrating for all involved, however the pros at Brooks and Associates facilitated this with calm and professional ease! I have been in the business for almost 17 years, run a successful Real Estate practice, Real Estate School, and Real Estate Investment and Advisory firm, it’s been a long time since I can sing praise about another group of professionals, but I am so impressed by Brooks and Associates. Simply the best! We are looking to purchase several more units now and will only call Brooks and Associates….Jim, Emily, Heidi…….THANKS!!!!
- Dee, MGM Signature Owner and Buyer
“Brooks and Associates were there when we needed them. Our rental investment failed and the housing bubble reduced the value of the property by more than half. We had no choice but to short-sale the property. Brooks and Associates guided us through this long process and made a very stressful situation a bit more manageable for us. They just concluded the sale for us and we are relieved and glad that they were there to help us.”
- Tower 3 Successful Short Sale Seller
“My business partner and I listed the sale of a condo at the MGM Signature with Brooks and Associates (Realtor) in Las Vegas, in 2009. Since the beginning we decided to seek approval for Short Sale from Chase. The process of getting the approval of short sale from Chase was long and frustrating at times. When after several months of going back and forth, Chase approved the short sale. At that point the buyer canceled. Chase had scheduled the Trustee Sale of the property. The Realtor was able to find another buyer and pursue Chase approval with the new buyer. They were successful in postponing the Trustee Sale and obtaining the short sale approval. Overall, the Realtor team did a great job with professionalism. They communicated with us throughout the process, and never lost hope. I would like specifically commend, Emily Armstrong, Heidi Williams and Linda Stubbs (Short Sale Success) for the job well done.”
- Abbas, Successful Tower 1 Short Sale Seller
“Working with Heidi with Brooks and Associates and Linda with Short Sale Success (SSS) was fantastic. It was a trying situation for us having to short sale and these folks made it comfortable. Heidi was able to find a buyer within a month or so, which was incredible! And though the situation went through two negotiators with the lender and took over 9 months, the deal was still made. Heidi was always available to speak, is very personable and easy to work with and very responsive to emails. I appreciate it that of her. I believe Heidi was looking out for our best interest in mind and not just the sale of the property. Heidi is very knowledgeable with the condo/hotel industry, especially with regard to the MGM Signature and I think this is a very important factor in our successful close. During the process, Heidi helped me in researching many aspects of the Short Sale process, which was new to me, most importantly the release of deficiency information. There are still some unkowns though I hope that with the help of Heidi and Linda at SSS that this situation will be behind us for good.”
- Successful Tower 3 Short Sale Seller
“From our initial meeting with Jim Brooks, to the conclusion of the short sale, my partners and I have been truly amazed at the knowledge, expertise and professional service that Jim and his entire staff have provided us. We were very uneasy about entering into the process, but the folks at Brooks and Associates went out of their way to ease the strain, directing us through a difficult time. The result that we wanted, was exactly the result that was achieved. We couldn’t be happier that we chose Jim’s group to handle our short sale, and we would highly recommend them to anyone who asked. Thanks to Jim, Emily and Heidi for everything that you have done for us.”
- Tower 2 Successful Short Seller
“I wanted to take the time to let your company know how pleased we were to have had you guys on our side during our short sale. From the first day we called until the short sale recorded, your office was always in contact with us. There was never a time that we had to do all the calling or follow up with the banks. As soon as the bank began to call us because we missed the payments, we told them we were in contract with your company to sell the unit and the calls stopped. There were so many realtors to choose from out in Las Vegas, and we were in California. We chose Jim Brooks because of the short sale success his office has. His staff took the time initially on the phone to talk with us and let us know everything would be alright and they had a plan. We took a chance, and it paid off! We successfully negotiated the short sale! Special thanks to Heidi Williams and Emily Armstrong for keeping us updated and making us feel we were number one!”
- Former Tower 2 Owner
“We can’t thank you enough for the great care and professionalism you showed us in the purchase our one bedroom unit at the MGM Signature Towers. You made the process of a short sale very smooth by updating us on its progress along the way and at closing provided us with everything we needed to seal the deal, including taking photos for the walk through and calling us to address any issues. As out of town buyers, this was an essential role. Best of all, you worked hard to negotiate an incredible value for us, more than exceeding our expectations. We would recommend you in a heartbeat as a responsible team of people who are obviously dedicated to their job. Thanks again for your service and great care you gave us in our purchase.”
- Gregg and Laurie Johnson, MGM Signature Buyers
“This letter is to thank you and your staff for the exceptional help you extended to me in my time of crises. You explained the process of selling my home as a short sale, and the consequences if I were to let my home go into foreclosure. Thank Emily Armstrong for her diligence in showing my home and bringing in a buyer.Thank Heidi Williams for her efforts and diligence, working with the investor and keeping me informed as to the status of the short sale.
Ordinary people, such as myself, are not always aware of the “ how, why and what “ is happening behind “closed doors”. With your team of experts, and their abilities, they were able to ease my mind during my time of hardship. Your team has lifted a heavy weight off my shoulders.Thank you for employing dedicated and compassionate team players.
I will recommend your team to all my friends, family and acquaintances. Weather it be a sale or a purchase, they will not find a better Real Estate firm then Brooks and Associates!”
“We want to thank everyone for all the hard work your office extended to us. We realized we had a complicated case by having to deal with multiple owners and one with a challenging personality and difficult time to understand the situation. We want to let you know how we deeply appreciate your company’s professionalism. We feel you provided us with service that went way above and beyond to close the sale. We will never forget this experience and we will definitely recommend your company to everyone. Thank you so very much. You guys are awesome!”
- Bill and Marifie Drabik, Successful Short Sale Seller
“Like many people in Nevada, I found myself suddenly financially in hot water on several properties I owned. With unsustainable adjustable rate mortgages on two properties whose values had declined 60-70%, my only option was to short sell or face foreclosure. My first realtor was good at asking for money but not much else. With foreclosures looming a friend referred me to Jim Brooks realty. I was really impressed by the communication throughout the process. They are easily accessible via phone and email and constantly keep the client updated throughout. And lastly and most importantly the results are outstanding. By negotiating with both the banks and the buyers, Jim Brooks realty was able to allow me to sell my properties while avoiding foreclosure. I would highly recommend this team to anyone considering a short sale.”
- Benjamin Rudnitsky, MD, Successful Short Sale Seller of 2 Properties
“I would like to express my appreciation for the work done by Heidi Williams and the team at Brooks and Associates. When I came to the conclusion that my mortgage was no longer financially sustainable, it came with much anxiety. Heidi’s professional understanding of the short sale process, her ability to answer my many questions promptly, and consistent updates helped alleviate my anxiety. Although the process I am sure is never easy, the Brooks team always made me feel the task was well in hand. Now that house is closed I would like to say again, thank you.”
- James Betts, SFR Short Sale Seller
“I wanted to express my appreciation for Brooks & Associates, and Emily Armstrong. In this depressed real estate market, in one of the most distressed areas, with a saturated product type requiring all-cash buyers, they were able to complete a short sale rather quickly. First, they had a buyer under contract within 5 weeks of listing. When the lender and this buyer could not come to terms, and the property fell out of escrow 3 months later, they had a replacement buyer under contract within 4 weeks. The transaction closed 6 weeks later. Throughout this period, I was always kept apprised of the process and any inquiries I had were responded to immediately. It is evident that they have an intimate knowledge of the marketplace and significant access to the related buyer pool. I truly appreciated Emily’s persistence and professionalism. She made what was anticipated to be a painful process actually pain free and effortless on my part.”
- Stephen, Tower 1 Successful Short Sale Seller
“You are extremely efficient, along with Jim. You followed through with checking out the condo, making the offer, getting all the documents ready for the closing which Jim did in our condo. Everything went smoothly, making our trip to Las Vegas very enjoyable. We are in the process of recommending you to several friends who have indicated interest in investing in Las Vegas”.
Robert & Cecilia Chou
“I just wanted to extend my thanks and appreciation for expeditiously handling my recent condo purchase at the MGM Signature Towers. I was very impressed with your knowledge of the Signature properties, your professionalism and the fact that you were always precisely on time for all our meetings. The purchase went through much quicker than I anticipated, thanks to your efforts. I have already recommended you to two more people interested in purchasing Signature Tower condos and I will continue to pass your name to other potential buyers..
Again, thanks for all your help and I will contact you again later for a possible house purchase in Vegas“.
Levent Ozdemir, Ph.D., PE
“We recently closed on our MGM Signature Unit with the help of Brooks and Associates. They were extremely helpful in getting our transaction closed. Even with it being a complicated transaction, Heidi Williams (From Brooks and Associates) stayed on top of our file daily making sure we were always updated immediately. Heidi is very good at what she does, and we would definitely refer her and Brooks and Associates to any of our friends looking to sell.”
Tower 2, 1 Bedroom Owner
Brooks & Associates far exceeded our expectations in the purchase of our MGM Signature Studio. Emily Armstrong was with us every step of the way and made the process extremely easy. I would highly recommend Brooks and Associates to any of our friends and family for future purchases.”
Jim & Sherry Olson, Las Vegas
“I would definitely recommend Brooks & Associates to any owner at Signature that is facing the realities of a short-sale. Heidi Williams was my main contact and she was a pleasure to work with. She made the entire transaction as painless as possible. I was so pleased with how well this transaction was handled that I asked Heidi Williams with Brooks & Associates to handle another short-sale I have at another high-rise development.”
Tower 1 one-bedroom short-sale seller
“Thank you for the professional service you provided to me on the sale of my
condo/hotel unit. I highly recommend that anyone interested in selling or
buying a unit at The Signature @ MGM Grand works with you and your group.
You have a pulse on the market and that knowledge is invaluable.”
Thanks so much for helping get us out of this mess. The short sale process is alien, daunting and discomforting. The professional and reassuring staff in your office provided accurate and timely information.
Successfuly one-bedroom Tower 2 short-seller
“Heidi and Emily at BHG Desert Properties are very knowledgably, experienced
and easy to work with. They just help me close on a short sale purchase
which is not always an easy transaction but with their hard work I am now a
home owner. I appreciate them.”
Single Family Buyer
Thank you and your team at BHG Desert Properties for getting this short sale taken care of so quickly and smoothly. The deadline was looming and I’m just happy to avoid foreclosure. It’s never pleasant to have such a financial issue but it nice to be relieved of that burden and any additional repercussions.
I would gladly recommend your services to other clients in similar situations.
Single Family Seller
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When it comes to caring and commitment the agents at ‘Brooks & Associates’ worked as a solid team. We live in Beijing, China and made two short-sale purchases over a period of nine months. Even with the constraints of being so far away, Heidi, Emily and Jim made it a positive investment experience for us. At one point a ‘Seller’ cancelled out on one of our offers. Immediately, Emily sourced an alternative unit with a better location and a $10,000 lower purchase price than the cancelled property. Heidi and Jim continuously demonstrate their leadership and professionalism. As a Buyer, a reassuring and rewarding process was realized through their ongoing and timely follow-up, especially during our crucial decision-making periods. Keep up the great service. With appreciation, MGM Studio Buyer
I just wanted to write a short note to thank you for helping us sell our property in Las Vegas. You made everything happen at a reasonable amount of time. The transaction was easy and smooth for us. We won’t hesitate to recommend you to anyone selling or buying a property in Las Vegas.
Thank you again!
Single Family Seller
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As an owner in Tower B of the Signature MGM property, I was suffering from the negative cash flows that my investment property was incurring on a monthly basis which in turn, caused severe strain on my financial situation. I reached out to my mortgage lender to no avail. With no end in sight to the continued losses, I turned to Jim’s team to see if they could help me by executing a short sale transaction on my unit with a full loan deficiency waiver. After 6 months, I am happy to report that Jim’s team was able to execute this transaction with a full loan deficiency waiver and bring me closure. Now I can move on without this enormous financial burden and begin to recover financially. I cannot say how happy I was with the outcome and the job that Jim, Heidi, Emily, Ken and Troy did throughout the entire process. They worked tirelessly to make my transaction happen, provided me ongoing communication as to progress, and was responsive to all of my inquiries and concerns. To others who may be in the same situation as I was and am looking for help, I would highly recommend using Jim’s team!
I just wanted to send you the good news that my AZ property closed. I really appreciate all your help with making this happen and referring me to the right contacts. Through your advice and assistance, you have done more to turn around my financial situation than anyone I can think of. Thanks again for everything and I look forward to doing more business with you in the future.
If you are in need of our services, simply make your request below.
I wanted to extend my sincere appreciation to everyone at your company. Going through a short sale is a very trying time for the seller but with your help and guidance, it was the least pain possible. You and your company exemplified true professionalism and expertise in closing this deal with minimum involvement on my part. It is clear that your company is an expert in this arena and I wouldn’t think twice before recommending you and your company regarding any real estate transaction in Las Vegas. Thank you again so very much for helping me navigate through this difficult process.
Panorama Towers Seller
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